24/7 tech support - assistance

Within the  MobizNet Hosted Exchange service, our company provides its clients with a 24/7  service assistence . Company specialists will provide you with tech support in any case of malfuction of the service, starting with testing the service, giving advice on configuring or setup of the software  and ending with examining network and radio (WiFi, GPRS) operating parameters.  Within our services clients are provided with access to product support for 5 days in a week from 9:00 to 17:00. Product support provides a wide portfolio of services within the scope of the clients project. We aid clients at every stage of their projects: from planning the project to managing the overall outcome, which includes:

Installing and starting up the system
Tech Support in the radio or Internet service activation service proccess and Tech Support throughout operating with enhancement of service and network

After implementation of the project the clients can take advantage of:

24/7 tech support,
system or service malfunction support center,
client information center,
online-extranet service.

Our tech department runs its own accredited Help Center, specjalizucjące się w usługach i sprzęcie telekomunikacyjnym. Our specialists conduct control measurements of service operation with accordance to specified quality norms.

Our company also offers its clients and their workers training and workshops within the scope of the whole product portfolio. In training centers, off-site and dedicated implementation administrators equipped with demonstration network instalations can get familiar with various configuration variants and practice configuration error simulations while observing final results. Our trainers and versatile infrastructure emulate the clients environment and guarantee the optimal learning outcome.